At Keenfunnel, feedback helps us improve. This policy explains how to give us feedback and what we do with it.
Scope
This policy covers feedback from clients, suppliers, team members and anyone else who works with us. Complaints follow our Complaints and Dispute Resolution process.
How to give feedback
- Email: legal@keenfunnel.com
- Phone: +1 888-884-7009
- Surveys: we may ask for your views after a project.
- Feedback sessions: you can ask for a call to talk about your experience.
- Reviews: you can review us on independent platforms. Our Reviews, Testimonials and Endorsements Policy explains how we handle reviews.
Feedback we welcome
- Suggestions to improve our services;
- Concerns about our services;
- Positive feedback;
- Ideas for new services or features.
What we do with feedback
- Acknowledgement: we acknowledge feedback you send us directly within 5 business days.
- Analysis: we group feedback by topic, assess its impact on our services and set priorities.
- Action: where feedback shows we should change something, we decide what to do, who does it and by when.
- Follow-up: if you ask us to, we tell you what we did with your feedback.
Positive feedback and testimonials
We publish your feedback as a testimonial only with your written permission and in your own words, as our Reviews, Testimonials and Endorsements Policy explains.
Complaints
If your feedback is a complaint, we handle it under our Complaints and Dispute Resolution process, which explains who reviews it and how long each step takes.
Review
We review this policy at least once a year.