These Terms and Conditions ("Terms") apply to the services, deliverables and digital products that Keenfunnel LLC ("Keenfunnel", "we", "us") provides, and to the use of our sites, keenfunnel.com, keenfunnel.agency and their subdomains (the "Sites").
1.1 Our services are for businesses. By placing an order you confirm that you act for a business and have the authority to bind it ("Client", "you").
1.2 If you buy as a consumer, for example a course, these Terms apply only as far as mandatory consumer law allows, and our Refund Policy explains your withdrawal rights.
1.3 Each order, proposal or statement of work ("Order") forms a contract together with these Terms. If they conflict, the Order prevails.
1.4 These Terms are written in English. If we provide a translation, the English version prevails.
2.1 An Order becomes binding when both parties sign it, or when you accept it online and we confirm it by email.
2.2 When you order online, you can review your Order and correct any input errors before you submit it.
2.3 We confirm each Order by email and keep a copy of it, which you can ask us for. Contracts are concluded in English.
3.1 You pay the fees in the currency stated in the Order. Prices do not include VAT or other sales taxes unless the Order says so. Where the reverse-charge rules apply to business clients abroad, you account for the tax.
3.2 If the law requires you to withhold tax from a payment, you increase the payment so that we receive the full amount invoiced.
3.3 Invoices are payable within the period stated on them. Overdue amounts bear interest at 1% per month, or at the maximum rate the law allows if that is lower, and we may suspend the services after giving you written notice.
4.1 You give us accurate information, timely feedback and the access and materials we need.
4.2 You are responsible for the content and data you provide and for having the consents the law requires for your emails, calls, text messages and AI voice agents.
4.3 You use our services in line with our Acceptable Use Policy.
5.1 We deliver the deliverables described in the Order.
5.2 A deliverable is accepted when you approve it or, if you do not report a material defect within 30 days of delivery, when that period ends.
5.3 The Order states the revision rounds included, for example two rounds for brand videos. To request a correction, email legal@keenfunnel.com with the subject "Correction Request", describing the change and attaching any useful files. We review requests within 2 business days and aim to make confirmed changes within 5 business days, depending on their complexity.
5.4 Minor corrections, such as typing and formatting errors, are free. For moderate corrections that rework parts of a deliverable, we agree any cost with you first. Major changes that alter the agreed scope are quoted separately.
5.5 Corrections must be requested within 30 days of delivery. We cannot guarantee corrections to content you approved and published without giving us feedback first.
6.1 Once you have paid in full, you own the final deliverables created specifically for you.
6.2 We keep all rights in our pre-existing materials, tools, templates, code libraries and know-how. Where these form part of a deliverable, we grant you a non-exclusive, perpetual license to use them as part of that deliverable.
6.3 Third-party materials, such as stock images, fonts and software, remain subject to their own licenses.
6.4 We show your name or work in our portfolio or marketing only with your written permission.
7.1 Our services may rely on third-party platforms. Their terms apply to your use of them, and we are not responsible for their availability or changes.
7.2 We use AI tools in delivering our services, and a person reviews AI outputs before we deliver them. Our AI Transparency Notice explains how.
Each party keeps the other's confidential information secret and uses it only for the contract, during the contract and for three years after it ends. This does not apply to information that is public, already known to the recipient, independently developed or required to be disclosed by law.
Our Data Processing Agreement forms part of these Terms whenever we process personal data on your behalf. Our Privacy Policy explains how we handle the personal data of your contacts.
10.1 We perform the services with reasonable skill and care.
10.2 We do not guarantee specific results, such as rankings, leads, sales or revenue, and our services are not legal advice or certification.
11.1 Neither party is liable for indirect or consequential losses, such as lost profits, revenue or data.
11.2 Each party's total liability under the contract is limited to the fees paid or payable under the Order concerned in the 12 months before the claim.
11.3 These limits do not apply to liability for gross negligence, wilful misconduct or fraud, breach of confidentiality, your payment obligations, your indemnity in section 12, or any liability the law does not allow to be limited.
You indemnify us against claims arising from the content and data you provide, from outreach made without the consents the law requires, and from use of the services in breach of our Acceptable Use Policy.
13.1 The contract lasts for the term stated in the Order.
13.2 Either party may end the contract by written notice if the other party materially breaches it and does not remedy the breach within 30 days of being notified, or if the other party becomes insolvent.
13.3 When the contract ends, you pay for the work done up to the end date, and we return or delete your data as our Data Processing Agreement provides. Cancellations and refunds follow the Order and our Refund Policy.
During the contract and for 12 months after it ends, neither party will solicit for employment any of the other party's staff who worked on the services, without the other party's written consent.
You confirm that you are not a sanctioned person, are not acting for one, and will not use our services or deliverables in breach of sanctions or export-control laws. Our Sanctions and Export Controls Policy applies, and we may suspend or end the services immediately if continuing would breach those laws.
16.1 The content of our Sites is general information. It is not legal, financial or compliance advice, and it does not guarantee any result.
16.2 The testimonials on our Sites come from real clients, as our Reviews, Testimonials and Endorsements Policy requires.
16.3 You may view, download and print pages of our Sites for your own internal use. Any other copying or reuse needs our written permission.
16.4 Links to third-party sites are for convenience; we are not responsible for their content.
New versions apply to Orders placed after they are published. For ongoing services, we give you 30 days' notice of material changes. If you do not agree with a change, you may end the affected Order before the change takes effect.
18.1 These Terms and every contract under them are governed by the laws of the State of New York, without regard to its conflict-of-law rules. This does not take away the protection of any mandatory law that applies to you.
18.2 If a dispute arises, the parties first try to resolve it through good-faith discussion between senior contacts for 30 days.
18.3 If that fails, disputes with clients based in the United States go to the state and federal courts located in the State of New York. Disputes with clients based outside the United States are resolved by arbitration administered by the International Centre for Dispute Resolution under its International Arbitration Rules, by one arbitrator, seated in New York and conducted in English. Judgment on the award may be entered in any court that has jurisdiction.
18.4 Consumers can also bring proceedings in the courts where they live.
19.1 These Terms and the Order are the entire agreement between the parties about their subject.
19.2 We may assign our rights under the contract to a successor of our business. You may assign yours only with our written consent.
19.3 Neither party is liable for delays caused by events beyond its reasonable control.
19.4 If any provision is invalid, the rest remains in force. Not enforcing a right is not a waiver of it.
19.5 Notices to us must be sent to legal@keenfunnel.com.