This Refund Policy explains how cancellations and refunds work for the services and digital products of Keenfunnel LLC ("Keenfunnel", "we", "us"). If your Order sets different terms, your Order applies. If you buy as a consumer, the consumer section also applies, and nothing in this policy limits your rights under consumer law.
Digital products. This covers our digital strategy plans, AI-powered analytics tools, automation software and digital marketing resources.
Subscriptions and retainers. You can cancel at any time. We refund the unused part of any period you paid in advance, prorated, unless your Order sets a notice period.
Projects. If you cancel a project before it is finished, you pay for the work done up to the cancellation date and for any costs we cannot recover. We refund anything you paid beyond that.
Set-up fees and third-party costs. Set-up and onboarding fees are not refundable once the work has started. Third-party costs we pay on your behalf, such as advertising spend, software licenses and domains, are not refundable once committed, unless the third party refunds us.
Abuse. We may refuse refunds to business clients who abuse this policy, for example by repeatedly buying products and asking for refunds.
These rules apply if you buy as an individual for purposes outside your trade, business or profession, for example a course.
Your right to withdraw. You can withdraw from your contract within 14 days without giving a reason. The withdrawal period ends 14 days after the day the contract is concluded.
How to withdraw. Before the withdrawal period ends, send us a clear statement that you want to withdraw, by email to legal@keenfunnel.com. You can use the model form below, but you do not have to.
Refunds. We refund all payments we received from you within 14 days of the day we receive your withdrawal, using the payment method you used, unless you expressly agree to another method. You pay no fees for the refund.
Digital content. You lose your right to withdraw once access to digital content, such as a course, begins only if, before it began, you expressly asked for immediate access, acknowledged that you would lose your right of withdrawal, and received our confirmation.
Services. If you asked us to start a service during the withdrawal period and then withdraw, you pay an amount in proportion to what we provided before you told us. You lose your right to withdraw once the service has been fully performed, if you expressly asked us to start and acknowledged that you would lose the right.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
(*) Delete as appropriate.
Email legal@keenfunnel.com or call +1 888-884-7009 with your name and the details of your Order. Business clients should also tell us the reason for the request; consumers do not need to give one.
We review requests within 3 business days and may contact you if we need more information. We pay approved refunds within 5 to 10 business days to the original payment method. Refunds after a consumer withdrawal are always paid within 14 days of the day we receive it.
If you are not satisfied with our answer, see our Complaints and Dispute Resolution page.
We show the date of the latest change at the top of this page. Changes apply to Orders placed after we publish them.