Corrections Policy

At Keenfunnel, we are committed to providing our clients with the highest quality of service and ensuring that all content and deliverables meet your expectations. However, we understand that there may be instances where corrections are necessary. This Corrections Policy outlines our approach to handling corrections and revisions to ensure clarity and satisfaction.

1. Scope of Corrections

Corrections may be requested for the following types of content:

1. Written Content: Articles, blogs, website copy, and other written materials.
2. Visual Content: Graphics, videos, and other visual assets.
3. Digital Marketing Campaigns: Adjustments to strategies, ads, and other marketing materials.

2. Requesting Corrections

Clients can request corrections by following these steps:

1. Submit a Request: Send an email to our support team at support@keenfunnel.com with the subject line "Correction Request."
2. Provide Details: Include specific details about the content that requires correction, including the nature of the error and any relevant context.
3. Attach Supporting Documents: If applicable, attach any documents or files that can help clarify the correction needed.

3. Timeframe for Corrections

1. Initial Review: Upon receiving your correction request, our team will review it within 2 business days.
2. Implementation: Once the correction is confirmed, we will aim to implement the changes within 5 business days, depending on the complexity of the request.

4. Types of Corrections

We categorize corrections into three types:

1. Minor Corrections: These include typographical errors, formatting issues, and minor adjustments. These will be addressed promptly and at no additional cost.
2. Moderate Corrections: Changes that require reworking sections of content or design elements fall into this category. We will discuss any potential costs associated with these corrections before proceeding.
3. Major Corrections: Significant changes that alter the scope of the original project may incur additional charges. We will provide a detailed estimate before proceeding with any major corrections.

5. Limitations

While we strive to accommodate all correction requests, please note the following limitations:

1. Corrections must be requested within 30 days of the delivery of the content.
2. Requests for changes that deviate significantly from the original project scope may be subject to additional fees.
3. We cannot guarantee corrections for content that has been approved and published without prior feedback.

6. Feedback and Continuous Improvement

We value your feedback and use it to improve our services continually. If you have suggestions for enhancing our correction process or any other aspect of our service, please feel free to share your thoughts.

7. Contact Us

For any questions regarding our Corrections Policy or to submit a correction request, please contact our support team at support@keenfunnel.com.

Thank you for choosing Keenfunnel. We appreciate your trust in us and are dedicated to ensuring your satisfaction with our services.