If something we did went wrong, tell us. This page explains how to complain about our services, our websites or our use of personal data, and what happens next.
How to complain
- Email legal@keenfunnel.com, or write to Keenfunnel LLC, 418 Broadway STE 4000, Albany, NY 12207, United States.
- Tell us who you are, what happened and when, and what you would like us to do. Attach anything that helps.
What happens next
- We acknowledge every complaint within 5 business days, and complaints about personal data within 30 days at the latest.
- Someone who was not involved in the matter reviews it.
- We aim to reply in full within 30 days. If we need longer, we tell you why and when you will hear from us.
- If you are not satisfied, you can ask for the decision to be reviewed by Keenfunnel's management. We reply to a review request within 30 days.
Complaints about personal data
You can also complain to a data protection authority, for example:
- Spain: Agencia Española de Protección de Datos (AEPD), www.aepd.es;
- United Kingdom: Information Commissioner's Office (ICO), ico.org.uk. The ICO usually expects you to raise the matter with us first;
- Anywhere else: the authority in the country where you live or work, or where you believe the problem happened.
Business clients
Disputes under a client contract follow the dispute clause in that contract: first a good-faith discussion between senior contacts, then the forum the contract names.
Consumers in the European Union
The European Commission's Online Dispute Resolution platform closed on 20 July 2025. Consumers in the EU can also contact the consumer authorities or the out-of-court dispute resolution bodies of their country.
Other formats
If you need to complain in another format, tell us and we will adjust.